Quality Standards
Micross Recruitment is committed to providing a high quality of service on behalf of our clients and candidates. We endeavour to exceed expectations and always adhere to the following quality standards:
- We aim to create and maintain a professional relationship built on mutual trust, clarity and transparency.
- We ensure that we have a complete understanding of a client’s needs and business before scoping an assignment.
- Each assignment is confirmed with the client via a formal written proposal.
- All consultants are suitably qualified and experienced to undertake assignments, and we ensure continuity of staff to maintain service levels.
- We adopt a continuous professional development programme for staff.
- All candidate applications are acknowledged within 24 hours of receipt and we ensure that candidates are regularly kept informed of progress.
- Unsuccessful candidates are informed of the outcome of their application as soon as possible and we endeavour to give verbal feedback where possible.
- Micross Recruitment takes any expressions of dissatisfaction extremely seriously and endeavours to resolve any discord professionally with the utmost tact, efficiency and honesty.